Ashdod Port Co. is the leading economic gateway to and from the State of Israel and the country’s largest and most advanced port. Ashdod Port Co. is a profitable business with work practices based on norms of transparency, financial reporting, proper management, hiring workers on merit and through equal opportunity public tenders. The company’s profits are invested in equipment to shorten and streamline logistical processes for customers, while developing the port.
Ashdod Port provides customers with a full package of services including logistic services such as: • Berthing / Un-berthing ships • Providing full ship-handling services • Unloading storage and loading cargoes • Containers storage • Passenger ships anchorage infrastructure providing quality service for passengers and baggage handling • The Port hinterland is equipped with warehouses for unloading containers storage as well as citrus and agricultural export warehouses, cold storage, a grain silo, container repair and cleaning services etc.
Advantages of Ashdod Port
• Proximity to the center and south of Israel, easy access to roads • Proximity to the Suez Canal • Broad and advanced infrastructure including computerized container port managed by TOS systems • Extensive warehouse areas • Proximity to the railway • Innovative computerized port gate for entrance and exit of trucks • Quay with a water depth of 15.5 meters enabling access for huge ships.
Improving Customer Service
The company maintains a strict and uncompromising service policy. In recent years, the company has substantially begun investing in equipment and infrastructure.
The company aims to reduce waiting times for ships by using new, sophisticated technological equipment, expanding the work force, and developing new quays and other innovative service initiatives.
Developing Business Systems & Customer Relations Data Bank
The VP Customers is responsible for operations engaged in consolidating, managing and strengthening contacts with customers in Israel and abroad and in shipping and logistics. The Customers division emphasizes customers service and providing direct and swift response to customers’ needs, while doing everything in its power to ensure customer satisfaction and implementing many operations aimed at improving procedures, greater efficiency and expanding services.
Ashdod Port is a significant link in the supply chain and handles the removal of obstacles that are not under its direct responsibility, for the benefit of its customers who are its partners. The Ashdod Port Company strives to create an overall synergy in handling procedures, based on its understanding that it is a single synchronized logistic system.
Advanced Technological Services
TOS (Terminal Operating System) gives Ashdod Port a clear competitive advantage through the efficiently controlled Port management, thus reaching maximum equipment and resources exploitation and improving customer service.
TOS advantages: Increasing availability and significantly shortening waiting times for loading and unloading of ships and trucks • Receiving latest information and fully tracking operations of ships and containers • Creating direct contact between the port and the ship’s agents in real-time operations of the ship • Enhancing coordination between customers and ships’ planning.
Out of the need to improve and streamline the connection between the company and the customers, the port operates innovative ERP systems to manage and control operational, logistical and financial procedures. Alongside ERP and TOS, innovative systems assist in managing various operations: cargo and ship traffic (GPS); mapping and documenting infrastructures (GIS); billing; administration and organization; data analysis and decision making; maintenance and more.
Automatic Entrance Gateway
The gateway is the central automatic gateway for trucks, operated by advanced computerization, including computers identifying license plate numbers and containers and biometric identification of drivers • the gate has 32 lanes, each with weighing machinery for trucks • electronic messaging for rapid flow of trucks to and from the port • camera tracking of trucks with checking procedures including messages to locate containers sent during transit.
Grain Conveyance and Cranes
The company operates two pneumatic cranes for unloading grain ships procured in an international deal from Germany’s Neuero. Operating the cranes project provides a solution for the growing conveyance of grain from ships unloading at Ashdod Port, and an ecological response to grain spillage in the unloading area. Each of the two cranes has an unloading capacity of 600 tons per hour.