Ashdod Port is the leading economic gateway to and from the State of Israel and the country’s largest and most advanced port. Ashdod Port Co. is a profitable business with work practices based on norms of transparency, financial reporting, proper management, hiring workers on merit and through equal opportunity public tenders. The company’s profits are invested in equipment to shorten and streamline logistical processes for customers, while developing the port.
Ashdod Port provides customers with a full package of services including logistic services such as:
• Bringing ships into port and anchorage • Providing full ship services • Unloading, storage and loading cargoes • Storage of containers • Infrastructure for passenger liner anchorage providing quality service and handling for passengers and their baggage • The Port hinterland has bonded and free warehouses for unloading and storage of containers as well as citrus and agricultural export warehouses, cold storage, a grain silo, container repair and cleaning services etc.
Advantages of Ashdod Port
•Proximity to the center and south of Israel, easy access to transport • Proximity to the Suez Canal • Broad and advanced infrastructure including computerized container port managed by TOS systems • Extensive warehouse areas • Proximity to the railway • Innovative computerized port gate for entrance and exit of trucks • Quay with a water depth of 15.5 meters enabling access for huge ships.
Improving Customer Service
The company maintains a strict and uncompromising service policy. In recent years, the company has invested substantially in equipment and infrastructure, and will continue investing in the future.
The company aims to reduce waiting times for ships by using new, sophisticated technological equipment, expanding the work force, and developing new quays and other innovative service initiatives.
Developing Business Systems & Customer Relations Data Bank
The Customers Division was set up by the new VP Customers in 2009 as part of the company’s strategy of defining customer service as a main aim of the port’s operations. The VP Customers is responsible for operations engaged solely in consolidating, managing and strengthening contacts with customers in Israel and abroad in shipping and logistics. The Customers Division stresses customer service, providing direct and swift responses to their needs, while doing everything in its power to ensure customer satisfaction and implementing many operations aimed at improving procedures, greater efficiency and expanding services.
Ashdod Port is a significant link in the supply chain and handles the removal of obstacles not under its direct responsibility for the benefit of its customers who are its partners. The Ashdod Port Company strives to create an overall synergy in handling procedures, based on its understanding that it is a single synchronized logistic system.
Advanced Technological Services
TOS (Terminal Operating System), in which $6 million was invested, gives Ashdod Port a clear competitive advantage through the efficient and controlled management of the Port, maximum exploitation of equipment and resources and improvement of customer service.
TOS advantages: Increasing availability and significantly shortening waiting times for loading and unloading of ships and trucks • Receiving latest information and fully tracking operations of ships and containers • Creating direct contact between the port and the ship’s agents in real-time operations of the ship • Enhancing coordination between customers and ships’ planning.
Out of the need to improve and streamline the connection between the company and customers, the port operates innovative ERP systems to manage and control operational, logistical and financial procedures. Alongside ERP and TOS, innovative systems assist in managing various operations: cargo and ship traffic (GPS); mapping and documenting infrastructures (GIS); billing; administration and organization; data analysis and decision making; maintenance and more.
The new gateway is the central automatic gateway for trucks operated by advanced computerization including computers identifying license numbers and containers and biometric identification of drivers • the gate has 32 lanes each with weighing machinery for trucks • electronic messaging for rapid flow of trucks to and from the port • camera tracking of trucks with checking procedures including messages to locate containers sent during transit.
Grain Conveyance and Cranes
The company operates two pneumatic cranes for unloading grain ships procured in an international deal with a budget of €3.5 million from Germany’s Neuero. Operating the cranes project provides a solution for the growing conveyance of grain from ships unloading at Ashdod Port, and an ecological response to grain spillage in the unloading area. Each of the two cranes has an unloading capacity of 600 tons per hour.